BSB30120 Certificate III in Business (Customer Engagement)

Total number of units = Thirteen (13)

• Six (6) core units
• Seven (7) elective units

Core Units of Competency

• BSBCRT311 Apply critical thinking skills in a team environment
• BSBPEF201 Support personal wellbeing in the workplace
• BSBSUS211 Participate in sustainable work practices
• BSBTWK301 Use inclusive work practices
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engage in workplace communication

Elective Units of Competency

• BSBWRT311 Write simple documents
• BSBTEC301 Design and produce business documents
• BSBPEF301 Organise personal work priorities
• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBXDB301 Respond to the service needs of customers and clients with disability
• SIRXPDK001 Advise on products and services

Depending on the specialisation selected, occupational titles may include:​

• Customer Service Representative

There are no entry requirements for this qualification.

RPL – $2800

• Includes 4 Gap Training Units
• $1000 on enrolment and $1800 balance on completion
• Additional Gap Training $420 per unit

RPL

Recognition of Prior Learning (RPL) is a process that can be completed in a short time frame. It’s based on skills, knowledge and evidence you have already acquired over the years to meet the requirements for the qualification.

Evidence for RPL may include:

• Proven work experience
• Life experiences (including voluntary work and leisure pursuits)
• Previous study (Qualifications, industry training, professional development programs or units)
• References from qualified persons

RPL can be conducted via online delivery and through workplace training.

If a student is unable to demonstrate competence in certain units required to complete the qualification, they are offered a customised Gap Training program to help them gain the necessary skills. This program can be tailored to meet their individual needs and circumstances. The RPL Fee includes up to 4 units of Gap Training, but additional units may require additional fees.

3 months enrolment period to complete RPL.