Total number of units = Thirteen (13)
- Six (6) core units
- Seven (7) elective units
- 2 units must be chosen from Group A
- 1 unit must be chosen from Group B
- For the remaining 4 units, you can select:
- Up to 4 units from Groups A-G
- Or, if not listed, up to 3 units from a Certificate II, Certificate III, or Certificate IV qualification in this or any other endorsed Training Package or accredited course.
Elective units must be relevant to the workplace, align with the AQF (Australian Qualifications Framework) requirements, and contribute to a valid and industry-supported vocational outcome.
Core units of Competency
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practicesBSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective Units of Competency ( Group A – Technology )
- BSBDAT201 Collect and record data
- BSBOPS306 Record stakeholder interactions
- BSBTEC201 Use business software applications
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBTEC303 Create electronic presentations
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBWRT311 Write simple documents
- BSBXCS301 Protect own personal online profile from cyber security threats
- BSBXCS302 Identify and report online security threats
- BSBXCS303 Securely manage personally identifiable information and workplace information
- BSBXCS304 Apply cyber hygiene best practices
- BSBXCS305 Identify and assess cyber security insider threats and risks
- BSBXCS306 Apply own techniques to prevent cyber security insider threats
Elective Units of Competency ( Group B – Business Competence )
- BSBESB302 Develop and present business proposals
- BSBESB401 Research and develop business plans
- BSBOPS302 Identify business risk
- BSBPEF301 Organise personal work priorities
- BSBPMG430 Undertake project work
- BSBSTR301 Contribute to continuous improvement
- BSBWHS332X Apply infection prevention and control procedures to own work activities
Elective Units of Competency ( Group C – Teamwork and Relationships )
- BSBCRT412 Articulate, present and debate ideas
- BSBLDR301 Support effective workplace relationships
- BSBPEF302 Develop self-awareness
- BSBXTW301 Work in a team
Elective Units of Competency ( Group D – Customer and Client Engagement )
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- BSBXDB301 Respond to the service needs of customers and clients with disability
- ICTSAS305 Provide ICT advice to clients
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG005 Maintain business to business relationships
- SIRXMKT001 Support marketing and promotional activities
- SIRXOSM003 Use social media and online tools
- SIRXPDK001 Advise on products and services
Elective Units of Competency ( Group E – Business Administration )
- BSBFIN301 Process financial transactions
- BSBFIN302 Maintain financial records
- BSBHRM416 Process payroll
- BSBINS202 Handle receipt and dispatch of information
- BSBOPS301 Maintain business resources
- BSBOPS303 Organise schedules
- BSBPUR301 Purchase goods and services
Elective Units of Competency ( Group F – Medical Administration )
- BSBMED301 Interpret and apply medical terminology appropriately
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED304 Assist in controlling stocks and supplies
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
- BSBMED401 Manage patient record keeping system
Elective Units of Competency ( Group G – Records and Information Management )
- BSBINS302 Organise workplace information
- BSBINS303 Use knowledge management systems
- BSBINS307 Retrieve information from records
- BSBINS308 Control records
- BSBINS309 Maintain business records
