SIT50122 Diploma of Travel and Tourism Management

Total number of units = Twenty-Three (23)

• Thirteen (13) core units
• Ten (10) elective units

Core Units of Competency

• BSBTWK501 Lead diversity and inclusion
• SIRXOSM007 Manage risk to organisational reputation in an online setting
• SITTIND003 Source and use information on the tourism and travel industry
• SITXCCS015 Enhance customer service experiences
• SITXCCS016 Develop and manage quality customer service practices
• SITXCOM010 Manage conflict
• SITXFIN008 Interpret financial information
• SITXFIN009 Manage finances within a budget
• SITXFIN010 Prepare and monitor budgets
• SITXHRM009 Lead and manage people
• SITXMGT004 Monitor work operations
• SITXMGT005 Establish and conduct business relationships
• SITXWHS007 Implement and monitor work health and safety practices

Elective Units of Competency (Tourism and Travel Coordination)

• SITTTOP008 Allocate tour or activity resources
• SITTTVL001 Access and interpret product information
• SITTTVL002 Provide advice on international destinations
• SITTTVL003 Provide advice on Australian destinations
• SITTTVL004 Sell tourism products or services
• SITTTVL005 Prepare customer quotations
• SITTTVL006 Book tourism products and process documentation
• SITTTVL007 Use a computerised reservations or operations system
• SITTTVL008 Source airfares and issue tickets for domestic flights
• SITTTVL009 Construct international airfares
• SITTTVL010* Construct advanced international airfares
• SITTTVL011 Provide specialist advice on cruises
• SITXCCS010 Provide visitor information

Elective Units of Competency (Tourism Delivery )

• SITTGDE016 Lead tour groups
• SITTGDE017 Prepare and present tour commentaries or activities
• SITTGDE018 Develop and maintain the general and regional knowledge required by guides
• SITTGDE019 Research and share information on Australian Indigenous cultures
• SITTGDE020 Prepare specialised interpretive content on flora, fauna and landscape
• SITTGDE021 Prepare specialised interpretive content on marine environments
• SITTGDE022 Prepare specialised interpretive content on cultural and heritage environments
• SITTGDE023 Coordinate and operate tours
• SITTTOP006 Load touring equipment and supplies
• SITTTOP007* Provide outdoor catering
• SITTTOP009 Set up and operate a camp site
• SITTTOP010 Operate tours in a remote area
• SITXMPR011 Plan and implement sales activities
• SITXMPR012 Coordinate marketing activities
• TLIC0023 Operate four wheel drive vehicle
• TLIC1051 Operate commercial vehicle
• TLIC3042 Operate coach/bus

Elective Units of Competency (Planning and Product Development )

• SITTPPD012 Package tourism products
• SITTPPD013 Develop interpretive activities
• SITTPPD014 Coordinate and operate sustainable tourism activities
• SITTPPD015 Develop in-house recreational activities
• SITTPPD016 Research and analyse tourism data

Elective Units of Competency (Holiday Parks and Resorts)

• BSBOPS504 Manage business risk
• SITTIND004 Source and use information on the holiday park and resort industry
• SITXFIN011 Manage physical assets
• SITXGLC002 Identify and manage legal risks and comply with law
• SITXMGT006 Manage projects
• SITXMPR011 Plan and implement sales activities
• SITXMPR014 Develop and implement marketing strategies

Elective Units of Competency (Administration and Communication)

• BSBCMM411 Make presentations
• BSBTWK503 Manage meetings
• BSBWRT411 Write complex documents
• SITXCOM009 Address protocol requirements

Elective Units of Competency (Computer Operations and ICT Management)

• BSBTEC301 Design and produce business documents
• BSBTEC303 Create electronic presentations
• BSBTEC402 Design and produce complex spreadsheets
• BSBXCS402 Promote workplace cyber security awareness and best practices
• BSBXCS405 Contribute to cyber security incident responses

Elective Units of Competency (Crisis Management)

• SITXCRI003 Respond to a customer in crisis

Elective Units of Competency (Customer Service)

• SIRXCEG008 Manage disrespectful, aggressive or abusive customers
• SIRXCEG009* Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Elective Units of Competency (E-Business)

• SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
• SIRXOSM003* Use social media and online tools
• SIRXOSM005 Develop a basic website for customer engagement
• SIRXSTR001 Develop an ecommerce strategy

Elective Units of Competency (Environmental Sustainability)

• BSBSUS411 Implement and monitor environmentally sustainable work practices

Elective Units of Competency (Finance)

• BSBFIN401 Report on financial activity
• SITXFIN007 Process financial transactions

Elective Units of Competency (First Aid)

• HLTAID011 Provide First Aid
• HLTAID013 Provide First Aid in remote or isolated site

Elective Units of Competency (Governance and Legal Compliance)

• SITXGLC002 Identify and manage legal risks and comply with law

Elective Units of Competency (Human Resource Management)

• BSBOPS504 Manage business risk
• SITXMGT006 Manage projects

Elective Units of Competency (Languages other than English )

• SITXLAN008 Conduct oral communication in a language other than English
• SITXLAN009 Read and write information in a language other than English

Elective Units of Competency (Management and Leadership)

• CPCCON3046 Repair and rectify concrete
• CPCCON3047 Cut concrete

Elective Units of Competency (Marketing and Public Relations)

• BSBMKG431 Assess marketing opportunities
• BSBMKG544 Plan and monitor direct marketing activities
• BSBMKG552 Design and develop marketing communication plans
• SITXMPR009 Coordinate production of brochures and marketing materials
• SITXMPR010 Create a promotional display or stand
• SITXMPR011 Plan and implement sales activities
• SITXMPR012 Coordinate marketing activities
• SITXMPR013 Participate in cooperative online marketing initiatives
• SITXMPR014 Develop and implement marketing strategies
• SITXMPR015 Obtain and manage sponsorship
• SITXMPR016 Prepare and present proposals

Elective Units of Competency (Work Health and Safety)

• SITXWHS006 Identify hazards, assess and control safety risks

Depending on the specialisation selected, occupational titles may include:

• Sales Manager
• Marketing Manager
• Travel Agency Manager

There are no specific requirements or prerequisites needed to enroll in this course.

RPL

Recognition of Prior Learning (RPL) is a process that can be completed in a short time frame. It’s based on skills, knowledge and evidence you have already acquired over the years to meet the requirements for the qualification.

Evidence for RPL may include:

• Relevant work experience that has been proven and verified
• Life experiences, including voluntary work, leisure pursuits, or other activities that have helped develop skills and knowledge
• Previous academic or professional achievements, such as completed qualifications, industry training, or professional development programs
• References from qualified individuals who can attest to your skills and experience

RPL can be conducted via online delivery and through workplace training.

If a student is unable to demonstrate competence in certain units required to complete the qualification, they are offered a customised Gap Training program to help them gain the necessary skills. This program can be tailored to meet their individual needs and circumstances. The RPL Fee includes up to 4 units of Gap Training, but additional units may require additional fees.

3 months enrolment period to complete RPL.